Gartner Research

7 Ways to Optimize IT Operations Without Cutting Costs

Published: 10 December 2018

ID: G00369266

Analyst(s): Terrence Cosgrove, Mark Cleary, Siddharth Shetty, Robert Naegle, Charley Rich, Roger Williams

Summary

Optimizing infrastructure and operations should start with doing more with existing resources, not with cutting costs. I&O leaders can realize performance improvements of 15% or more by increasing efficiency, enhancing productivity and focusing on automation within their current operating model.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Reclaim Unused Software Licenses and Avoid Unnecessary Purchases
  • Revitalize Problem Management With Quick Wins in Mind
  • Accelerate Existing I&O Automation Efforts to Increase Productivity
  • Improve User Productivity by Focusing on Transactional Outcomes
  • Refine and Elevate Monitoring Initiatives to Measure the End-User Experience
  • Create a Digital Workplace Product Team
  • Improve Knowledge Management

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