Gartner Research

Out of Sight, Out of Mind? Managing the Remote Worker

Published: 12 December 2018

ID: G00377891

Analyst(s): De'Onn Griffin , Diane Berry


To be successful in implementing a remote-worker or teleworker program, CIOs must ensure that “out of sight” is not “out of mind.” This research will help CIOs assess what jobs and which individuals are suitable for remote working and provide strategies for effectively managing the remote worker.

Table Of Contents
  • Key Challenges



  • Assess the Suitability of the Job and the Readiness of the Individual for Remote Working
    • Assess the Job
    • Assess the Individual
  • Strategies for Managing the Work in the Remote-Working Setting
    • Train Managers on How to Manage the Performance of Remote Workers: Focus on Outcomes — Not Time, Effort or Observation
    • Establish Working Protocols for Availability and Communications
    • Create Team and Support Networks
  • Strategies for Managing the Worker in the Remote-Working Setting
    • Understand the Needs and Concerns of the Remote Worker
    • Educate/Train Remote Workers in Self-Management and Personal Organization Skills
    • Ensure the Remote Worker Has Career Development Opportunities and Planning That Are Fair
  • Summary

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.