Gartner Research

Revitalize Application Management Services With Kanban

Published: 13 December 2018

ID: G00374032

Analyst(s): Nathan Wilson , George Spafford , Neil Barton , Gilbert van der Heiden


Providers of application management outsourcing services are searching for ways to grow revenue. Lean agile practices such as Kanban can help tech CEOs grow revenue by encouraging customers to focus on application improvement instead of cost reduction and SLA compliance.

Table Of Contents
  • Key Challenges



  • Deploy Kanban for Application Management
  • Adapt AMS Contracts for Kanban
  • Critical Success Factors for Kanban in AMS
    • Implement New Performance Measures
    • Accept Incentives That Encourage Good Performance
    • Implement Automated Application Releases
  • Conclusion

Case Studies

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