Gartner Research

Revitalize Application Management Services With Kanban

Published: 13 December 2018

ID: G00374032

Analyst(s): Nathan Wilson , George Spafford , Neil Barton , Gilbert van der Heiden

Summary

Providers of application management outsourcing services are searching for ways to grow revenue. Lean agile practices such as Kanban can help tech CEOs grow revenue by encouraging customers to focus on application improvement instead of cost reduction and SLA compliance.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Deploy Kanban for Application Management
  • Adapt AMS Contracts for Kanban
  • Critical Success Factors for Kanban in AMS
    • Implement New Performance Measures
    • Accept Incentives That Encourage Good Performance
    • Implement Automated Application Releases
  • Conclusion

Case Studies

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client