Gartner Research

Improve Content Services Governance to Regain Control of Your Documents

Published: 17 December 2018

ID: G00361765

Analyst(s): Mike Cox


Successful organizations govern content services through explicit ownership and a focus on people, policy and process. This report provides technical professionals with a proven governance approach to increase discoverability and compliance, while decreasing duplicate functionality and investments.

Table Of Contents

Problem Statement

  • Content Services Governance Explained
    • Related Governance Frameworks

The Gartner Approach

The Guidance Framework

  • Prework
    • Identify and Prioritize the Drivers
    • Decide What Your Organization Profile Is
    • Evaluate Current Strategy and Governance
    • Set the Scope
    • Communicate the Plan
  • Step 1: Assess Your Content Environment and Assign Ownership
    • Step 1.1: Assess Your Content
    • Step 1.2: Assign Ownership
  • Step 2: Create the Governance Process
    • Step 2.1: Assign Roles and Responsibilities
    • Step 2.2: Create the Policies
    • Step 2.3: Construct the Processes
    • Step 2.4: Define Measurements
    • Step 2.5: Write the Statement of Governance
  • Step 3: Apply the Governance Framework
    • Step 3.1: Reinforce Foundational Principles
    • Step 3.2: Execute on the New SOG
  • Step 4: Review, Refine and Improve
    • Step 4.1: Review the Measurements
    • Step 4.2: Respond to Change

Risks and Pitfalls

Gartner Recommended Reading

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