Gartner Research

Market Guide for Digital Banking Multichannel Solutions

Published: 28 December 2018

ID: G00348943

Analyst(s): Stessa Cohen


Digital banking multichannel solutions replace online and mobile applications with a single system that enables channel integration. Bank CIOs should evaluate these solutions as a means of reducing costs, eliminating online and mobile banking silos, and improving the customer experience.

Table Of Contents

Market Definition

  • Market Description

Market Direction

Market Analysis

  • Defining Digital Banking
  • Beginning the Digital Banking Journey
  • Preparing for the Evolution of a Digital Banking Strategy
  • Buyers of Digital Banking Multichannel Solutions
  • Types of Vendor Providers
  • Emerging Market Introduction

Representative Vendors

Market Recommendations

Gartner Recommended Reading

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