Gartner Research

Business Drivers of Technology Decisions for Healthcare Payers, 2019

Published: 10 January 2019

ID: G00366767

Analyst(s): Mandi Bishop , Jeff Cribbs , Bryan Cole


This research provides CIOs with the IT priorities implied by Gartner’s analysis of critical industry trends and business imperatives. Healthcare payer CIOs should leverage this research to inform their strategic technology planning.

Table Of Contents


  • Payer Industry Dynamics Permeate CIO Decision Making
  • Industry Trends Reflect Direction, While Industry Drivers Motivate and Cause Change
    • Major Market Forces Affecting Healthcare
    • Translating Market Dynamics Into Healthcare Business Drivers
  • These Business Drivers Compel Payer Leadership to Focus on Five Specific Business Priorities
  • IT Recommendations

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