Gartner Research

Quality Management, Strategy and Leadership Primer for 2019

Published: 07 January 2019

ID: G00375823

Analyst(s): Sam New , Bryan Klein


To keep pace with customer demands for speed, cost and customization, quality leaders need to develop a robust quality system and strong quality culture across the company. Our research helps improve the design and execution of quality strategy and management to deliver business value.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How should I structure the quality organization to better meet changing business needs?
    • How do I measure and drive a culture of quality across the entire company?
    • What are the skills I need to hire, recruit and develop for the quality function?
    • How do I ensure quality in the design of new product launches without sacrificing time to market?
    • How do I simplify, standardize, and modernize the quality management system to ensure compliance and drive continuous improvement?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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