Gartner Research

Quality Management, Strategy and Leadership Primer for 2019

Published: 07 January 2019

ID: G00375823

Analyst(s): Sam New, Bryan Klein

Summary

To keep pace with customer demands for speed, cost and customization, quality leaders need to develop a robust quality system and strong quality culture across the company. Our research helps improve the design and execution of quality strategy and management to deliver business value.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How should I structure the quality organization to better meet changing business needs?
    • How do I measure and drive a culture of quality across the entire company?
    • What are the skills I need to hire, recruit and develop for the quality function?
    • How do I ensure quality in the design of new product launches without sacrificing time to market?
    • How do I simplify, standardize, and modernize the quality management system to ensure compliance and drive continuous improvement?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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