Gartner Research

Use Effective Communication to Enhance Your MSSP Experience

Published: 10 January 2019

ID: G00375411

Analyst(s): Ryan Benson


MSSPs need contextual information about their customers’ business to deliver effective services, but many security and risk management leaders fail to address this. Identifying, leveraging and maintaining this information with your MSSP are key to a successful relationship.

Table Of Contents
  • Key Challenges



  • Develop and Define a RACI Chart With the MSSP
  • Work With the MSSP to Implement Clear Communication Channels
  • Identify Decision Makers That Can Approve or Reject the MSSP’s Recommendations
  • Maintain a Living Run Book With the MSSP

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