Gartner Research

How to Select Your Global IT Infrastructure Service Provider in 90 Minutes Instead of 90 Days, 2019

Published: 10 January 2019

ID: G00377044

Analyst(s): Mark Ray , Daniel Barros , DD Mishra , David Groombridge , Claudio Da Rold


Enterprises need speed and low risk in selecting providers and negotiating services contracts. In 90 minutes, sourcing, procurement and vendor management leaders can shortlist global infrastructure service providers by geographical and functional fit, reference scores and key operational indexes.

Table Of Contents
  • Key Challenges



  • Identify Critical Success Factors (CSFs) for the Deal by Defining Scope and Measurable Business Objectives of Each Initiative or Service Area
  • Downselect Five to 10 Providers by Leveraging Functional and Geographical Fit Data
  • Further Shortlist Two to Five Best-Fit Providers Through Prioritized Reference Scores and Industrial Performances
    • Customer References
    • Industrial Performances

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