Gartner Research

Defining Customer-Driven Work (Celgene Corporation)

Published: 08 January 2019

ID: G00706073

Analyst(s): Infrastructure and Operations Research Team


Celgene defines how infrastructure and operations leaders collaborate, contribute and measure success to improve consistency in meeting customer demands. Furthermore, Celgene logically organizes workflows around customer needs to best address complex demands.

Table Of Contents


Solution Highlights



Workflows Based on Customer Needs

Customer Needs Mapped to Workflows

Explicitly Defined Role Expectations



About This Research

Recommended by the Authors

Presentation Deck

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.