Gartner Research

Defining Customer-Driven Work (Celgene Corporation)

Published: 08 January 2019

ID: G00706073

Analyst(s): Infrastructure and Operations Research Team

Summary

Celgene defines how infrastructure and operations leaders collaborate, contribute and measure success to improve consistency in meeting customer demands. Furthermore, Celgene logically organizes workflows around customer needs to best address complex demands.

Table Of Contents

Overview

Solution Highlights

Challenge

Solution

Workflows Based on Customer Needs

Customer Needs Mapped to Workflows

Explicitly Defined Role Expectations

Results

Recommendations

About This Research

Recommended by the Authors

Presentation Deck

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