Gartner Research

Effectively Manage People Who Have Operational and Project, Program or Product Delivery Responsibilities

Published: 16 January 2019

ID: G00378040

Analyst(s): Robert Handler


PPM leaders often must draw upon people who also have operational responsibilities to staff projects, programs and even products (initiatives). PPM leaders must proactively address the dynamics of this staffing approach to minimize the negative impacts on initiatives.

Table Of Contents
  • Key Challenges



  • Dedicate Full-Time Resources to Initiatives When They Are Critical
  • Clearly Set Resource Policy Upfront by Stipulating Resource Ownership Based on Initiative Characteristics
  • Avoid Overcommitting Resources by Maintaining Slack in Both Resource Pools and Initiative Schedules, and by Optimizing to Critical Chain Resources
    • Don’t Decouple Scheduling From Capacity Planning
    • Add Slack to Resource Pools and Schedules
    • Watch the Critical Chain

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