Gartner Research

Measure Workforce Digital Dexterity to Optimize Digital Workplace Outcomes

Published: 17 January 2019

ID: G00367076

Analyst(s): Craig Roth , Matthew Cain


Digital dexterity is critical to the long-term success of organizations, but it is rarely measured. Application leaders instrumenting digital workplaces can employ the methods defined in this research to quantify workforce digital dexterity.

Table Of Contents
  • Key Challenges



  • Which Measurement Method to Use — Declarative, Assessment or Observation?
  • Establish a Baseline for Improvement and, If Possible, Benchmark Against Other Similar Enterprises
  • Correlate Measurements to Business and HR KPIs to Determine the Impact of Digital Workplace Efforts

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