Gartner Research

Top 3 Strategies to Improve WAN SLAs

Published: 17 January 2019

ID: G00377314

Analyst(s): Jonathan Forest , Lisa Pierce , Ted Corbett , Danellie Young

Summary

Contract terms for WAN SLAs skew in favor of providers, undermining enterprise business objectives to improve availability, enhance performance and reduce risk. This research shows sourcing, procurement and vendor management leaders how to improve service outcomes by reversing contractual bias.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Edit the Contractual Language
    • Recommendations
  • Hold the Provider Responsible for Chronic Outages
    • Recommendations
  • Improve the SLA Calculations
    • Recommendations

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