Gartner Research

Procurement’s Guide to Negotiating a Microsoft Dynamics 365 Contract to Minimize Cost and Risk

Published: 18 January 2019


Sourcing, procurement and vendor management leaders negotiating Dynamics 365 contracts must identify role requirements, quantify indirect access impacts and require price caps for online service renewals — or expect substantially increased licensing costs.

Included in Full Research

  • Key Challenges
  • Profile Users to Reduce Costs
    • Collaborate on User Profiles With the Project and Application Architecture Team
  • Contractually Lock Down Service Plan Use Rights
    • Include the Service Plan Descriptions and Use Rights Indicated in the Licensing Guide
  • Define Integration and Indirect Access Needs to Negotiate This Exposure or Expect to Pay for Additional Licenses
    • Analyze the Cost Impacts of Data Access Rules
    • Restrict User Access to Dynamics 365 Data When the Data Resides in a Central Repository
  • Deep Discounts Require Cost Modeling and Further Negotiation to Stabilize Future Online Service Costs
    • Use Cost Modeling to Analyze a Scaled Approach for Deeper Cost Savings
    • Require a Price Cap for Online Services in Enterprise Agreements
    • Negotiate Discounts Across All Five Plan Tier 1 Levels
    • Consider the Full Scope of SaaS Contracting
    • Use Dynamics 365 Purchase as Leverage

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