Published: 22 January 2019
Improving the customer experience for a new era of digital consumers is a key objective for supply chain organizations. The customer fulfillment and collaboration agenda helps supply chain leaders optimize and innovate through profitable customer-centric fulfillment initiatives.
Included in Full Research
- Top Challenges and How Gartner Can Help
- How can I drive operational excellence and develop capabilities to advance customer fulfillment maturity?
- How can I partner and collaborate with customers and create joint value opportunities?
- How can I build a vision and strategy centered on customer fulfillment excellence?
- How can I leverage digital technologies to improve and automate customer fulfillment?
- How can I adopt best practices for unified commerce?