Gartner Research

Tech CEOs Must Create Outsourcing KPIs for Technology and Business Outcomes to Remain Relevant

Published: 22 January 2019

ID: G00382648

Analyst(s): David Ackerman, William Maurer

Summary

The maturity of outsourcing IT services offerings depends on solution measurement plans that support the organization’s business goals. Tech CEOs should use this research to create sustainable measures and processes that focus on technology and business outcomes for client success.

Table Of Contents

Introduction

Analysis

  • Step 1. Create Playlist
    • Activity A. Assess Factors Influencing Outsourcing Measurement Decisions
    • Activity B. Promote BU Collaboration to Define and Prioritize Relevant Measures
    • Activity C. Analyze Applicability of Market-Ready Solutions for Meeting Business Objectives
    • Activity D. Engage IT to Analyze Solutions for Potential Fit With Organizational Architectural Guidelines and Ability to Manage Operational Delivery
    • Recommendations for Tech CEOs
  • Step 2. Select and Finalize Playlist
    • Finalize Playlist — Actions
    • Recommendations for Tech CEOs
  • Step 3. Utilize Playlist for Outsourcing Deals
    • Activity A. Develop MSA Articles
    • Activity B. Develop MSA Attachments
    • Recommendations for Tech CEOs

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.