Published: 24 January 2019
RPA can improve customer and employee experiences by removing keying errors, reducing processing time and supporting regulatory compliance. Technology product managers responsible for RPA should target buyers with use cases and functionality that are focused on customer impact and revenue potential.
Included in Full Research
- Use RPA to Improve Customer Experience
- Analyze Customer Experience Feedback, and Identify Key Customer Pain Points by Working With Key Stakeholders
- Potential Customer Pain Points
- Define Your Value Proposition by Focusing on Optimizing Revenue Generation and Improving the Customer Experience