Gartner Research

TSPs Should Focus on CSPs’ Digital Business Transformation KPIs to Grow Market Opportunities

Published: 24 January 2019

ID: G00375131

Analyst(s): King-Yew Foong


Growth opportunities abound for technology and service providers (TSPs) focused on the CSP industry, which is undergoing digital business transformation. Success hinges on their technology product managers’ ability to help CSPs deliver on key performance indicators (KPIs).

Table Of Contents
  • Key Challenges



  • Address CSPs’ KPIs for New Digital Services
    • Help CSPs to Deliver on Their Innovation Management Initiatives
  • Address CSPs’ KPIs for Business Process Transformation
  • Address CSPs’ KPIs for Operational Process Transformation

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.