Gartner Research

TSPs Should Focus on CSPs’ Digital Business Transformation KPIs to Grow Market Opportunities

Published: 24 January 2019

ID: G00375131

Analyst(s): King-Yew Foong

Summary

Growth opportunities abound for technology and service providers (TSPs) focused on the CSP industry, which is undergoing digital business transformation. Success hinges on their technology product managers’ ability to help CSPs deliver on key performance indicators (KPIs).

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Address CSPs’ KPIs for New Digital Services
    • Help CSPs to Deliver on Their Innovation Management Initiatives
  • Address CSPs’ KPIs for Business Process Transformation
  • Address CSPs’ KPIs for Operational Process Transformation

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