Gartner Research

4 CSP Scenarios Trigger Different Demands on I&T Operating Models

Published: 28 January 2019

ID: G00355227

Analyst(s): Mentor Cana , Neil Osmond


CSPs face an era of unpredictable operating conditions, which will push them to adapt to different scenarios. Our research shows CSP CIOs how to identify and build the key I&T operating model components critical for each scenario, and prioritize them so they become catalysts for successful starts.

Table Of Contents
  • Key Challenges


  • Four Scenarios for the Future of the Communications Market


  • Identifying the Critical Operating Model Components for a Successful Start in Each Scenario
  • Persistence — Pursue Cost Optimization and Operational Efficiencies
    • Best Practices of CSPs With Success in This Scenario
  • Divergence — Identify Untapped Opportunity Gaps
    • Best Practices of CSPs With Success in This Scenario
  • Allegiance — Start With Process, People and Partnerships
    • Best Practices of CSPs With Success in This Scenario
  • Insurgence — Instill a Culture of Innovation and Entrepreneurship
    • Best Practices of CSPs With Success in This Scenario

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