Gartner Research

Peer Lessons Learned: Implementing Unified Communications

Published: 29 January 2019

ID: G00385006

Analyst(s): Peer Contributors


UC solutions increase productivity and enhance efficiency by providing seamless collaboration across the organization. Application leaders responsible for making UC decisions can leverage lessons learned from their peers to implement UC solutions successfully.

Table Of Contents


Peer Strategies

  • Lesson 1: Analyze Business Needs With the End Goal in Mind
  • Lesson 2: Explore Different Vendors and Weigh Their Capabilities Against the Cost
  • Lesson 3: Seek a Third-Party Implementation Partner and Build the Tool for the Future
  • Lesson 4: Train Your Staff Well
  • Lesson 5: Incorporate Changes Per User Feedback During Postimplementation Phase
  • Methodology

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