Gartner Research

Acquisition Customer Portal

Published: 22 July 2018

ID: G00385464

Analyst(s): Procurement Research Team


Business partners often struggle to collaborate with procurement and engage in sourcing events. To improve business partner engagement, Theo Laboratory’s procurement team worked closely with business stakeholders to design and implement a self-service portal that better met their sourcing needs.

Table Of Contents


Solution Highlights



Keep the User in Mind

1. Plan: Identify Need Themes

2. Analyze: Validate Use Cases

3. Design: Help IT Implement

Use the Storyboard to Refine the Solution

Robust Change Management Process and Marketing Techniques to Drive Adoption



About This Research

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