Published: 22 July 2018
Analyst(s): Procurement Research Team
Business partners often struggle to collaborate with procurement and engage in sourcing events. To improve business partner engagement, Theo Laboratory’s procurement team worked closely with business stakeholders to design and implement a self-service portal that better met their sourcing needs.
Keep the User in Mind
1. Plan: Identify Need Themes
2. Analyze: Validate Use Cases
3. Design: Help IT Implement
Use the Storyboard to Refine the Solution
Robust Change Management Process and Marketing Techniques to Drive Adoption
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