Gartner Research

A Framework for Applying AI in the Enterprise

Published: 29 January 2019

ID: G00368243

Analyst(s): Whit Andrews , Jim Hare , Bern Elliot


This reference guide provides an overview of Gartner AI-related research and analyst resources. IT leaders should leverage this to optimize Gartner support when defining and developing AI enterprise strategies and plans.

Table Of Contents


  • What Is AI?
    • An Executive and Strategic Perspective on AI
    • CIO-Focused Research on AI
  • Core AI and Supporting Technologies
    • Machine Learning and Compute Infrastructure
    • Natural Language Processing
    • Computer Vision
    • Data Science and Analytics
    • Robots and Sensors
  • Leading AI Application Areas
    • Predictive Analytics Models
    • Virtual Assistants and Conversational User Experience
    • Process and Application Automation
  • AI in the Enterprise
    • General Enterprise AI Strategies
    • AI and the Future of Work
    • App Dev, DevOps, AIOps, ITOps and Enterprise Architecture
    • Application Suites
    • Customer Service, Support and CRM
    • Digital Business Initiatives
    • Digital Commerce
    • Governance and Ethical Issues
    • Governance and Information Management for AI
    • Human Capital Management/Recruiting
    • Internet of Things (IoT)
    • IT Service Management and Help Desk
    • IT Service Monitoring/Help Desk
    • Sales and Lead Management
    • Security and Fraud
    • Sourcing, Procurement and Vendor Management
    • Supply Chain
    • Workplace and Digital Workplace
  • AI in Vertical Industries
    • AI-Related Consultancies and System Integrators
    • Automotive, Transportation and Autonomous Vehicles
    • Banking, Asset and Wealth Management, and Capital Markets
    • Consumer Products With AI
    • Education (K-12 and Higher Education)
    • Government
    • Healthcare and Life Science
    • Insurance Services — Property, Casualty and Life
    • Manufacturing Operations
    • Retail
    • Smart Buildings
    • Smart Cities
    • Technology Providers
    • Telecom and Communications Service Providers
    • Use of AI in Asia/Pacific

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