Gartner Research

Boost Development Team Capacity at MSEs Using Citizen Developers and Integrators

Published: 29 January 2019

ID: G00360787

Analyst(s): Christian Hestermann , Mike Cisek


Augmenting small development teams with citizen developers and integrators is an effective tactic for midsize enterprises to improve capacity and quickly deliver simple but useful features. But to mitigate risk, CIOs of MSEs must ensure that proper boundaries and operational processes are in place.

Table Of Contents
  • Key Challenges



  • Prepare the Organization for Citizen IT
  • Identify and Educate Citizen IT Resources
  • Support Citizen IT
    • Support and Quick Response
    • Incentives
  • Monitor Citizen IT Risk

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