Gartner Research

How to Manage the Supply Chain COE Internal Customer Relationship

Published: 29 January 2019

ID: G00355027

Analyst(s): Caroline Chumakov


Supply chain COEs serve internal needs and customers, but without a clear plan for managing the COE customer relationship, they can struggle to effectively drive change adoption in the organization. Supply chain leaders can use this research to manage how change recipients experience the COE team.

Table Of Contents
  • Key Challenges



  • Provide Internal Customers With a Voice in the Change Initiative in the Early Stages of the Project
  • Create Internal Customer Touchpoints Along the Project Life Cycle
  • Capture Success by Measuring Internal Customer Adoption and Satisfaction

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