Gartner Research

How to Manage the Supply Chain COE Internal Customer Relationship

Published: 29 January 2019

ID: G00355027

Analyst(s): Caroline Chumakov

Summary

Supply chain COEs serve internal needs and customers, but without a clear plan for managing the COE customer relationship, they can struggle to effectively drive change adoption in the organization. Supply chain leaders can use this research to manage how change recipients experience the COE team.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Provide Internal Customers With a Voice in the Change Initiative in the Early Stages of the Project
  • Create Internal Customer Touchpoints Along the Project Life Cycle
  • Capture Success by Measuring Internal Customer Adoption and Satisfaction

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.