Gartner Research

Best Practices for Workforce Management Deployments

Published: 31 January 2019

ID: G00379652

Analyst(s): Ranadip Chandra , Sam Grinter , Ron Hanscome


Investment in workforce management solutions can provide a platform for significant transformation for an organization, but unsuccessful deployments can lead to wasted capital and time. This research can help application leaders avoid pitfalls and maximize the outcomes of WFM investments.

Table Of Contents
  • Key Challenges



  • 1. Assign a Senior Leader as an Active Champion for WFM
  • 2. Connect WFM to Digital Workplace/Employee Experience Initiatives
  • 3. Identify Desirable Functions/Features of the WFM App and Assess Your Readiness to Adopt Them
  • 4. Consider How WFM Fits in With Your Wider HR Technology Ecosystem
  • 5. Connect Your WFM Project Objectives With Business Metrics
  • 6. Consider the Pros and Cons of Global Versus Local Approaches If Deploying Across Multiple Countries
  • 7. Identify Roadblocks That Could Delay the Project or Its Time to Value
  • 8. Know What You Need and What You Are Buying
  • 9. Include Employees and Managers as Active Participants in the Design Process
  • 10. Don’t Forget About Change Management
  • 11. Determine the Minimum Feature Set for Initial Deployment
  • 12. Plan for Continual Measurement and Adjustment

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