Gartner Research

Apply Intelligent Automation in Business Operations to Improve Operational Excellence in 3 Key Areas

Published: 31 January 2019

ID: G00373443

Analyst(s): David Ackerman , Rene Buest , Arup Roy


To thrive in a world defined by new digital touchpoints, infrastructure service providers must run their business operations with more efficiency, scalability and reliability. Tech CEOs must selectively use intelligent automation to improve operational excellence of their infrastructure operations.

Table Of Contents


  • Apply Intelligent Automation to Improve Efficiency
  • Apply Intelligent Automation to Achieve Scalability
    • Case Study: How Atlassian Delivered Business Value Using IA
  • Apply Intelligent Automation to Increase Reliability

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