Gartner Research

Retailers From All Segments Can Apply Grocery’s Fresh Approach

Published: 31 January 2019

ID: G00382394

Analyst(s): Joanne Joliet


Consumer demand for fast, fresh, prepared food is resetting expectations for all segments of retail. Retail CIOs can learn from grocery retailers who are leading the way through the application of emerging technologies like algorithmic retailing, artificial intelligence, IoT, robots and blockchain.

Table Of Contents


  • Grocery Is the First to Deliver Service-Centric Experiences to Satisfy Customer Expectations
    • Service
    • Speed
    • Superior Quality
    • Scale
    • Sustainability
  • How Grocers Are Leveraging Technology to Lead
    • Algorithmic Retailing
    • Artificial Intelligence
    • IoT
    • Robots
    • Blockchain
  • You Get What You Measure

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