Gartner Research

Monitoring Beyond 2020: Focus on Performance

Published: 05 February 2019

ID: G00354916

Analyst(s): Pankaj Prasad


Adopting cloud-dependent digitalization focused only on availability is a recipe for disaster. Infrastructure and operations leaders entrusted with digital transformation must deliver performance improvements beyond high availability to meet evolving business needs.

Table Of Contents
  • Key Challenges



  • Measure the Performance of Services by Modeling IT Service Maps
  • Demonstrate Impact on Business Through Customer Engagement by Leveraging Digital Experience Monitoring and the Service Models

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.