Gartner Research

Five Ways to Save Money and Improve Performance When Sourcing Managed Network Services

Published: 06 February 2019

ID: G00376772

Analyst(s): Lisa Pierce , Ted Corbett


Enterprises using MNS are challenged by surprising cost overruns and performance shortfalls. By using these best practices when establishing agreements, I&O leaders responsible for procuring MNS can limit unexpected charges and reduce service delivery expenses by up to 30%.

Table Of Contents
  • Key Challenges



  • Engage a Cross-Functional Team to Negotiate MNS Agreements
  • Require Standardized MNS Offers
  • Prioritize Reduction of MNS Operations Expenditures
  • Ensure That Provider Tools Meet Business Requirements
  • Add Service Operations Metrics to Network Technology-Centric SLAs

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