Enterprises using MNS are challenged by surprising cost overruns and performance shortfalls. By using these best practices when establishing agreements, I&O leaders responsible for procuring MNS can limit unexpected charges and reduce service delivery expenses by up to 30%.
- Engage a Cross-Functional Team to Negotiate MNS Agreements
- Require Standardized MNS Offers
- Prioritize Reduction of MNS Operations Expenditures
- Ensure That Provider Tools Meet Business Requirements
- Add Service Operations Metrics to Network Technology-Centric SLAs
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