Gartner Research

Market Insight: How Do CSPs Select OSS Partners?

Published: 06 February 2019

ID: G00381324

Analyst(s): Amresh Nandan


Gartner’s survey of operations support system vendors’ reference clients divulged insights into CSP vendor selection criteria and role. Based on these revelations, technology product managers at vendors (TSPs) must shape their offerings for holistic operational transformation and innovation.

Table Of Contents


Background and Context

  • Objectives and Ways of Partnering With OSS Vendors
  • Top Three Factors Guiding OSS Vendor Selection

The Impact

  • Prioritize to Enable Value From NFV Investments
  • Target Influencing the Service Operations Significantly
  • Invest in Service Capabilities to Support in a Multivendor Environment


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