Gartner Research

Market Insight: How Do CSPs View OSS Products?

Published: 06 February 2019

ID: G00381325

Analyst(s): Amresh Nandan


Gartner’s survey of operations support system vendors’ reference CSP clients reveal areas of lower satisfaction level from OSS products, suggesting technology product managers at suppliers must evolve their products to address the CSP bottlenecks and achieve operational transformation outcomes.

Table Of Contents


Background and Context

  • Relative Satisfaction From OSS Modules and Product Attributes
  • Application of OSS Products/Modules in CSPs’ Operations
  • Changes in CSPs’ OSS RFPs

The Impact

  • Invest in Offerings to Enable Service Life Cycle Management
  • Adopt Models That Allow Broadening of the Scope of Transformation
  • Focus on Product Scalability, Interoperability and Performance to Deliver ROI


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