Gartner Research

Infrastructure, Operations and Cloud Management Primer for 2019

Published: 05 February 2019

ID: G00375718

Analyst(s): Roger Williams , Katherine Lord


Infrastructure, operations and cloud management is key to handling the higher volumes and greater scope of technology demand with the agility required for digital business. I&O leaders must transform their organizations, processes and technologies to provide a secure foundation for growth.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can organizations mature their ITSM processes and service offerings to meet business needs?
    • How can performance analysis technologies provide insight into business objectives?
    • How will organizations evolve from I&O task automation to process and service orchestration?
    • How should IT operations organizations transform to support future digital business requirements?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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