Gartner Research

Supply Chain’s Response to Intelligent Apps and Things

Published: 16 January 2019

ID: G00705561

Analyst(s): Quality Research Team


Supply chain leaders must respond to the opportunities and risks that intelligent apps and things bring. Specifically, they must evaluate whether and how personalization provides value to customers, how to address new algorithm-related risks and which new talent capabilities to strengthen.

Table Of Contents


Table 1: Implications of Intelligent Apps and Things in the Digital Business Era

Value Proposition

Implication 1: Goods, services and channels respond to the preferences of their users and the context of their use.

Idea in Action

Action Steps for Supply Chain Leaders


Implication 2: Algorithms make commercial decisions on behalf of customers.

Idea in Action

Implication 3: Personalized products and services allow firms to serve individual customers at scale.

Idea in Action

Action Steps for Supply Chain Leaders

Financial Model

Implication 4: Intelligent apps and things shift investments from physical assets to digital platforms and ecosystems.

Idea in Action

Implication 5: Digital business models result in new revenue and cost models.

Idea in Action

Implication 6: Algorithm-driven business decisions expose organizations to new types of risk.

Idea in Action

Action Steps for Supply Chain Leaders


Implication 7: Intelligent apps and things augment and displace staff in value chains and supply chains.

Idea in Action

Implication 8: Work requires a different set of competencies, including adaptability, fusion collaboration and systems thinking.

Table 2: Employee Competencies That Increase Digital Dexterity

Idea in Action

Action Steps for Supply Chain Leaders


Recommended by the Authors

About This Research



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