Gartner Research

Pair IT with Procurement (KBC)

Published: 06 June 2017

ID: G00385966

Analyst(s): Procurement Research Team


Procurement and IT work too disjointedly when generating and articulating Procurement’s technology needs. Instead, Procurement should pave the way for more collaboration by adopting the ability internally to foster business process architecture skills to better articulate Procurement technology needs and goals to IT. The most efficient way to cultivate this skill is to shift the focus away from specific projects and instead focus on embedding business process architecture skills in demand management roles. Consider how KBC fosters a “matched pair” relationship between IT and other business units through this Demand Articulation through Business Architecture case.

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