Gartner Research

Market Insight: How Do CSPs View OSS Vendors’ Services and Engagement?

Published: 06 February 2019

ID: G00381326

Analyst(s): Amresh Nandan

Summary

A Gartner survey of OSS vendors’ CSP reference clients shows areas of dissatisfaction with OSS vendors’ services. Technology product managers at OSS technology and service providers must evolve their service offerings and improve messaging to meet clients’ expectations.

Table Of Contents

Analysis

Background and Context

  • Relative Satisfaction From OSS Implementation Services
  • CSPs’ Perspectives on Engagement With OSS Vendors

The Impact

  • Avoid Unrealistic Promises and Focus on Service Differentiation
  • Develop and Package Necessary Implementation/Operation Tools to Improve User Experience
  • Shift Your Innovation Activities From Products to Overall Solution

Conclusion

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