Gartner Research

RPA Vendors Must Include Industry-Specific Functionality to Win More Deals in Banking

Published: 06 February 2019

ID: G00377409

Analyst(s): Cathy Tornbohm, Nicole Sturgill, Jeff Casey

Summary

The industry hype around robotic process automation creates an opportunity for RPA technology product managers to differentiate offerings by moving beyond cost-saving use cases. This research enables product managers to identify real-world use cases that can address specific needs of the industry.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The Widespread Reliance on Standard RPA Use Cases Will Lead Technology Product Managers to Overlook More Promising Uses for RPA
  • Value-Add Use Cases That Extend Beyond Cost Savings Can Deliver Previously Unrecognized Benefits to Banking Technology Buyers
  • The Evolution of RPA Toward Intelligent Process Automation Will Extend Adoption Beyond Simple Rule-Driven Activities

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