Gartner Research

RPA Vendors Must Include Industry-Specific Functionality to Win More Deals in Banking

Published: 06 February 2019

ID: G00377409

Analyst(s): Cathy Tornbohm , Nicole Sturgill , Jeff Casey


The industry hype around robotic process automation creates an opportunity for RPA technology product managers to differentiate offerings by moving beyond cost-saving use cases. This research enables product managers to identify real-world use cases that can address specific needs of the industry.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The Widespread Reliance on Standard RPA Use Cases Will Lead Technology Product Managers to Overlook More Promising Uses for RPA
  • Value-Add Use Cases That Extend Beyond Cost Savings Can Deliver Previously Unrecognized Benefits to Banking Technology Buyers
  • The Evolution of RPA Toward Intelligent Process Automation Will Extend Adoption Beyond Simple Rule-Driven Activities

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.