Gartner Research

RPA Vendors Must Include Industry-Specific Functionality to Win More Deals in Insurance

Published: 06 February 2019

ID: G00377485

Analyst(s): Laurie Shotton, Jeff Casey

Summary

The industry hype surrounding robotic process automation creates an opportunity for RPA technology product managers to differentiate offerings by moving beyond typical cost-saving use cases. Product managers must identify real-world use cases to address the specific needs of the insurance industry.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The Widespread Reliance on Standard RPA Use Cases Will Lead Technology Product Managers to Overlook More Promising Uses for This Technology
  • Value-Add Use Cases That Extend Beyond Cost Savings Can Deliver Previously Unrecognized Benefits to the Insurance Industry
  • The Evolution of RPA Toward Intelligent Process Automation Will Extend Adoption Beyond Simple Rule-Driven Activities

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