Published: 05 February 2019
Summary
Contracting for IT services is rapidly tilting toward outcome-based delivery with focus on agile and DevOps models, while increasingly leveraging AI. Sourcing, procurement and vendor management leaders should partner with providers that have a distinct AI advantage to meet business objectives.
Included in Full Research
- Top Challenges and How Gartner Can Help
- What are the trends impacting services negotiation, pricing, terms, conditions and metrics?
- What are the best practices for services negotiation, pricing, terms and conditions, and metrics?