Gartner Research

Contracting for Services Primer for 2019

Published: 05 February 2019

ID: G00375906

Analyst(s): David Groombridge , Alan Stanley , Gilbert van der Heiden


Contracting for IT services is rapidly tilting toward outcome-based delivery with focus on agile and DevOps models, while increasingly leveraging AI. Sourcing, procurement and vendor management leaders should partner with providers that have a distinct AI advantage to meet business objectives.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What are the trends impacting services negotiation, pricing, terms, conditions and metrics?
    • What are the best practices for services negotiation, pricing, terms and conditions, and metrics?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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