Gartner Research

IT Services and Solutions Strategy and Selection Primer for 2019

Published: 05 February 2019

ID: G00375908

Analyst(s): Alan Stanley , Gilbert van der Heiden , David Groombridge


Sourcing, procurement and vendor management leaders must build an adaptive, strategic approach to sourcing in order to identify and select services and solutions that deliver business objectives. Ad hoc or siloed decisions are unforgiving in a digital world and also impact trust with stakeholders.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What are the trends and best practices that impact my IT category strategy?
    • What are the trends and best practices to identify, evaluate and select vendors?
    • Which vendors can support my services and solutions requirements, and through which delivery models?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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