Gartner Research

Infrastructure, Operations and Cloud Management for Technical Professionals Primer for 2019

Published: 05 February 2019

ID: G00377721

Analyst(s): Douglas Toombs


Infrastructure, operations and cloud management are crucial elements of business agility and scalability for the modern era. To provide a secure foundation for growth, technical professionals focused on I&O must transform their processes and automate delivery of data processing capacity.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can we adapt our I&O operations to address the needs of a hybrid IT future?
    • How can we make efficient use of our computing resources and avoid wasteful spending?
    • How can we build IT self-service capabilities that enable employees while still addressing governance needs?
    • How should our organization start to leverage automation and AI in IT operations?

Related Priorities

  • Suggested First Steps
  • Essential Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.