Gartner Research

Tactics that Promote “Soft-Skill” Development

Published: 21 November 2016

ID: G00386109

Analyst(s): Procurement Research Team


What tactics encourage Procurement staff to focus on improving their behavioral competencies? Incorporate behavioral competencies in staff performance evaluation. Clearly communicate the connection between pay, performance targets, and behavioral competencies to all staff. Prevent decline in behavioral performance by communicating payout reductions as a consequence of low performance against behavioral targets.

Table Of Contents

More Detail

Assess Staff Performance Using Behavioral Competencies

Incentivize Staff for Developing Behavioral Competencies

Communicate the Impact of Positive Behavioral Performance

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