Published: 05 February 2019
ID: G00375893
Analyst(s): Brian Manusama, Drew Kraus, Nadine LeBlanc, Jim Davies, Simon Harrison, Jim Robinson, Anthony Mullen, Steve Blood, Olive Huang
Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service experiences, regardless of channel. Gartner’s 2019 research will help them select, implement and operate CSS technologies while maintaining operational excellence.
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