Gartner Research

CSP Digital Operating Model Transformation Primer for 2019

Published: 07 February 2019

ID: G00375744

Analyst(s): Mentor Cana, Neil Osmond

Summary

Digital business is challenging CSPs’ operating models that have been optimized for quality and reliability, and now must transform for agility, innovation and ecosystem scale. We advise CIOs on how to approach change, innovation, enablement, measurement and optimization for their digital business.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How do you change operating model, culture and organization to create value in the platform-enabled economy?
    • How do you enable and implement a digital operating model that can scale for the digital ecosystem?
    • How do you innovate for value creation, as well as for operational excellence?
    • How do you optimize your internal operations and external relationships with a broad set of partners?
    • How do you measure the progress and outcomes of your digital journeys and adjust accordingly?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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