Gartner Research

CSP Digital Operating Model Transformation Primer for 2019

Published: 07 February 2019

ID: G00375744

Analyst(s): Mentor Cana , Neil Osmond


Digital business is challenging CSPs’ operating models that have been optimized for quality and reliability, and now must transform for agility, innovation and ecosystem scale. We advise CIOs on how to approach change, innovation, enablement, measurement and optimization for their digital business.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How do you change operating model, culture and organization to create value in the platform-enabled economy?
    • How do you enable and implement a digital operating model that can scale for the digital ecosystem?
    • How do you innovate for value creation, as well as for operational excellence?
    • How do you optimize your internal operations and external relationships with a broad set of partners?
    • How do you measure the progress and outcomes of your digital journeys and adjust accordingly?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.