Gartner Research

Infrastructure and Operations Business Value Primer for 2019

Published: 07 February 2019

ID: G00375717

Analyst(s): Ron Blair


The call to “do more” with what you have is pervasive in I&O. But continuous cost cutting is a path to irrelevance. I&O leaders must optimize existing resources while also making the right investments to expand and transform I&O’s value proposition over the longer horizon.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What should we do when told to “cut costs”?
    • How do we build a business justification to maintain or increase spending?
    • How can/should we drive greater value?
    • When/what should we validate and prioritize?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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