Gartner Research

Utility Foundational Technology Optimization Primer for 2019

Published: 07 February 2019

ID: G00375743

Analyst(s): Zarko Sumic , Ethan Cohen , Nicole Foust


Utility customers expect a future in which they have ubiquitous, reliable, economically priced energy, with more transparency, control and convenience. Utility CIOs can use our 2019 research to optimize technology to address these expectations.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How do we change the IT operating model for operational excellence, cost optimization and business value?
    • How can our systems improve operational excellence, customer service excellence and revenue life cycles?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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